Privacy Policy

Last Updated: 03 December, 2025

This Privacy Policy explains how {Your Brand Name} (“we”, “our”, or “us”) collects, uses, and protects information when users interact with our Facebook Messenger application (“the App”).

By using our App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a. Information Provided by Users

We may collect:

– Messages sent to the App

– User ID associated with Facebook Messenger

– Any text, voice, or image input sent for processing

b. Automatically Collected Information

– Technical information about message delivery

– Metadata required by Facebook to provide the service

c. Sensitive Data

We do not intentionally collect sensitive information such as passwords, financial details, political opinions, or biometric data.

2. How We Use the Information

We use the collected information:

– To respond to user queries

– To provide book-related information, order updates, or product support

– To improve the quality of automated responses

– To operate and enhance AI-driven customer support

We may use third-party AI services (e.g., OpenAI, Google Cloud) strictly for message processing and response generation.

3. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes.

We only share data with:

– Trusted service providers required for message processing

– Courier/API partners when users request order tracking

– WooCommerce or internal systems for order creation

4. Data Retention

We retain user information only as long as necessary to:

– Provide service

– Improve customer experience

– Comply with Facebook and legal requirements

5. User Rights

Users may:

– Request information about what data we store

– Request deletion of their data

– Opt-out of automation features

Contact for data removal:

Email: biganclass@gmail.com

6. Security

We implement reasonable technical and organizational measures to protect data. However, no online data transmission is 100% secure.

7. Children’s Privacy

Our App is not intended for children under 13. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this privacy policy periodically. New versions will be posted with an updated date.

9. Contact Us

Biggan Class

Email: biganclass@gmail.com

Website: https://bigganclass.com